Question 1

How quickly can Good Fellas Restoration respond to an emergency?

Accepted Answer

We target emergency response within 1 to 2 hours for true emergencies across Red Oak and surrounding cities, 24/7. Our Red Oak location provides fast local dispatch.

Question 2

Are you available 24/7?

Accepted Answer

Yes. Water damage, fires, and storms do not wait for business hours. We dispatch emergency crews 24 hours a day, 365 days a year.

Question 3

What areas do you serve?

Accepted Answer

Red Oak, Glenn Heights, Oak Leaf, Ovilla, Ferris, Waxahachie, DeSoto, Lancaster, Cedar Hill, Duncanville, Midlothian, Palmer, Wilmer, Ennis, Pecan Hill, and surrounding cities in Ellis and southern Dallas counties.

Question 4

Are you licensed and insured?

Accepted Answer

Yes. Good Fellas Restoration is fully licensed, bonded, and insured with general liability and workers compensation coverage. Our technicians are IICRC-trained.

Question 5

How fast should I call a water damage restoration company?

Accepted Answer

Within the first hour if possible. Every hour water sits, damage spreads, mold risk increases, and more materials have to be removed rather than dried.

Question 6

Will my homeowners insurance cover water damage?

Accepted Answer

Most Texas homeowners policies cover sudden and accidental water damage like burst pipes and appliance failures. Gradual leaks and flood damage from rising water have different coverage. We work with every major insurance carrier.

Question 7

Can wet drywall be saved?

Accepted Answer

Clean-water drywall dried within 24 hours is sometimes salvageable. Drywall that has been wet for more than 48 hours, or exposed to contaminated water, typically has to be removed.

Question 8

How long does water damage restoration take?

Accepted Answer

Drying typically takes 3 to 5 days. If reconstruction is needed, the full timeline is usually 2 to 4 weeks depending on the extent of damage.

Question 9

Do I need to move out during restoration?

Accepted Answer

In many cases, no. We can contain the affected area and work around you. For large losses, sewage cleanup, or when major rooms are unusable, temporary housing may be needed and most policies cover it.

Question 10

Can smoke odor really be removed completely?

Accepted Answer

Yes, with proper professional treatment. Hydroxyl generators, ozone treatment, thermal fogging, and sealers eliminate smoke odor at the molecular level — not just mask it.

Question 11

Is all mold dangerous?

Accepted Answer

Not all mold is equally dangerous, but any mold found on water-damaged materials should be professionally remediated. Some species can cause respiratory issues and other health problems.

Question 12

Does insurance cover mold remediation?

Accepted Answer

Mold caused by a covered water loss is usually covered up to policy limits. Long-term or maintenance-related mold is typically excluded. We help identify coverage.

Question 13

Do you work with my insurance company?

Accepted Answer

Yes. We work with every major insurance carrier including State Farm, Allstate, USAA, Farmers, Travelers, Liberty Mutual, and more. We provide full documentation and direct adjuster communication.

Question 14

Can my insurance company require me to use their preferred contractor?

Accepted Answer

No. In Texas, you are generally entitled to choose your own licensed contractor. The insurance company can suggest but not require specific vendors.

Question 15

What documentation do I need for a claim?

Accepted Answer

Photos and video of the damage, a list of damaged items, and a detailed scope of work. We provide the professional documentation adjusters require — moisture readings, photos, line-item scopes.

Question 16

How does billing work with insurance?

Accepted Answer

For covered losses, we typically bill the insurance company directly. You are usually only responsible for your deductible. We explain the process clearly upfront.

Question 17

Do you handle both residential and commercial projects?

Accepted Answer

Yes. We restore single-family homes, townhomes, apartments, and commercial properties including offices, retail, restaurants, warehouses, medical facilities, and multifamily buildings.

Question 18

Do you handle mitigation and reconstruction?

Accepted Answer

Yes. Unlike many restoration companies, Good Fellas Restoration handles the entire process from emergency extraction through final paint — one team, one warranty, one contract.

Question 19

Do you pull permits for reconstruction?

Accepted Answer

Yes, when the scope requires permits. We handle all permit coordination with Red Oak and surrounding municipalities.

Question 20

How long has Good Fellas Restoration been in business?

Accepted Answer

We are locally-owned restoration specialists based at 301 Collin St in Red Oak. Call us to learn more about our team and experience.

Frequently Asked Questions

General Questions

Water Damage

Fire & Mold

Insurance Claims

About Our Company

Water Damage? Fire Damage? Mold?